• Items 0 £ 0.00 inc Vat

Delivery

 

UK Delivery Information

We use various courier services to offer you the best price and service possible, shipping is based upon weight. We attempt to ship courier and postage orders same day if ordered before 13:00pm GMT.

If you are ordering software you will also receive your serial number(s) via email (do not forget to check your spam folder), if you do not receive this email within 24 working hours please let us know.

Delivery time is usually 1 to 2 working days from order, excluding holidays where delivery times may vary. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the goods shall be made to the customers address and the customer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery, if goods are returned as undeliverable the customer will be responsible for return postage.

Damaged in Transit

As internal damage cannot always be identified on delivery, the customer must sign the drivers manifest as "UNCHECKED". Should any damage be identified on opening the package, www.blankplastic.co.uk must be adviced within 72 hours of the exact damage. It is imperative that the customer does not dispose of any packaging as this will be required to affect a claim against the carrier. The claim will be handled by www.blankplastic.co.uk and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above is not followed.

Shortages

It is the customers responsibility to sign for the correct number of packages that delivered, the customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the customers responsiblity to thereafter notify us within 72 hours of delivery.

Should the customer be missing an item but has signed for the correct number of packages the customer must notify us within 72 hours of delivery. The customer will be requested to provide us with a copy of the invoice aswell. The matter will be investigated and the customer will be informed of the decision, however our decision will be final.

Incorrect Goods

It is the customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the customer must not open the manufacturers packaging or use the items. The customer will also be required to provide further information on what was received, eg. we may require the manufacturers part codes as a full description of what has been received. Should there be any extenuating circumstances that has prohibited the customer to remain within the specified time frame, resolution will be by mutual decision.

Non Deliveries

We will not accept liability for lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date specified via order tracking on www.blankplastic.co.uk, we shall accept no liability for shortages, non deliveries, incorrect goods, and goods damaged on delivery outside the reported time scales. Except when extenuating circumstances have prevented notification within the reported time scale. The extenuating circumstances must be by mutual agreement.

Returns

If you have ordered goods incorrectly and inform us within seven days from reciept of the goods, you can arrange to return the unused order and we will issue a refund* excluding the original postal charges on reciept of the order. Alternatively, we will exchange items if they are faulty on delivery on to you as long as we are notified within three working days of reciept of your order. We reserve the right to apply a 15% restocking fee. All products returned must be carefully repackaged in the original packaging, We recommend using a signed for and insured delivery service as we cannot be held responsible for items returned that are lost in transit.

International Delivery Information

We use various courier services to offer you the best price and service possible, shipping is based upon weight. We attempt to ship courier and postage orders same day if ordered before 13:00pm GMT.

If you are ordering software you will also receive your serial number(s) via email (do not forget to check your spam folder), if you do not receive this email within 24 working hours please let us know.

Delivery time is dependant upon the country order is shipped to, International Orders can take up to 14 working days. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the goods shall be made to the customers address and the customer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery, if goods are returned as undeliverable the customer will be responsible for return postage.

Import/Duty Charges

Please note that recipients outside the UK will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges.  We operate on a DDU (Delivered Duty Unpaid) basis.  This is managed by our carriers on a 'Pay on delivery' basis.  Sometimes goods may be subject to delays, due to customs or weather.  The customer is also responsible for providing any information required by customs to ensure the goods are cleared.  Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own county Customs and Excise.

Damaged in Transit

As internal damage cannot always be identified on delivery, the customer must sign the drivers manifest as "UNCHECKED". Should any damage be identified on opening the package, www.blankplastic.co.uk must be adviced within 72 hours of the exact damage. It is imperative that the customer does not dispose of any packaging as this will be required to affect a claim against the carrier. The claim will be handled by www.blankplastic.co.uk and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above is not followed.

Shortages

It is the customers responsibility to sign for the correct number of packages that delivered, the customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the customers responsiblity to thereafter notify us within 72 hours of delivery.

Should the customer be missing an item but has signed for the correct number of packages the customer must notify us within 72 hours of delivery. The customer will be requested to provide us with a copy of the invoice aswell. The matter will be investigated and the customer will be informed of the decision, however our decision will be final.

Incorrect Goods

It is the customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the customer must not open the manufacturers packaging or use the items. The customer will also be required to provide further information on what was received, eg. we may require the manufacturers part codes as a full description of what has been received. Should there be any extenuating circumstances that has prohibited the customer to remain within the specified time frame, resolution will be by mutual decision.

Non Deliveries

We will not accept liability for lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date specified via order tracking on www.blankplastic.co.uk, we shall accept no liability for shortages, non deliveries, incorrect goods, and goods damaged on delivery outside the reported time scales. Except when extenuating circumstances have prevented notification within the reported time scale. The extenuating circumstances must be by mutual agreement.

Returns

If you have ordered goods incorrectly and inform us within seven days from reciept of the goods, you can arrange to return the unused order and we will issue a refund* excluding the original postal charges on reciept of the order. Alternatively, we will exchangei tems if they are faulty on delivery on to you as long as we are notified within three working days of reciept of your order. We reserve the right to apply a 15% restocking fee. All products returned must be carefully repackaged in the original packaging, We recommend using a signed for and insured delivery service as we cannot be held responsible for items returned that are lost in transit.