What is your cut off time for orders?
Our cut off time for orders to be dispatched the same day is 2pm (UK time) Monday to Friday
What methods of payment do you accept?
We accept payment from Debit and Credit cards, PayPal, Bank Transfer, Purchase Orders (Schools and local authorities) and via phone.
I am having issues paying for my order, what should I do?
Please contact us and a member of our team will be happy to assist.
When will I receive my order confirmation?
Once you have placed an order you will receive an order confirmation to the email address you provided at checkout. If you cannot locate the email, please check your junk/spam folder or alternatively contact us.
Can I amend my address once the order has been placed?
Once the order comes through, we work on a fast dispatch process. Please contact us immediately and we will try to accommodate where possible.
When can I expect my order?
Dependent upon weight, orders will be dispatched by either Royal Mail 1st class post which can take around 1-3 workings days or next working day courier for UK orders. International orders will be allocated to a particular courier dependant on destination. Any orders placed before 2pm will be dispatched the same day. Please note any orders placed after 2pm on Friday or over the weekend will be shipped on Monday (excluding bank holidays).
Will I be notified when my order has been dispatched?
Once your order has been dispatched, you will receive a confirmation email with all tracking details included and a VAT receipt attached from firstname.lastname@example.org
Can I track my order?
You will receive tracking information in your dispatch email. If your order is being delivered via courier you will receive tracking information direct from the courier we use on the morning of delivery.
There is an item missing from my order, what should I do?
Each order is carefully picked and packed before dispatch. In the unfortunate event your order is incomplete please let us know as soon as possible using our Contact us page.
I have received the wrong item, what should I do?
In the event that you have received the incorrect product, please contact us immediately where a member of our customer service team will assist you.
What happens if my order arrives damaged?
Should your order arrive damaged please notify us immediately through our Contact us page.
The item I want is out of stock, when will it be back in?
For majority of our products, our suppliers are UK based and so we aim to replenish stock within a couple of days. There are times when the timescale may be extended depending on product and supply. As soon as an item becomes available again, this will show on the product page. If there are any issues with stock and your order, we will contact you as soon as possible.
Do you provide a printing and finishing service?
We provide blank products for customers to insert their own printed images. Each product page includes the insert size required.
Do I need a special printer to create personalised gifts?
No not at all, you can create artwork using any standard inkjet or laser printer.
What paper do you recommend to use?
We recommend using paper thickness of around 120-180gsm.
How can I cut my artwork to the correct insert size needed for your products?
For most of our products we have handheld cutters available that can assist you in cutting out to the correct size needed, they are available in different shapes and sizes to match our products. Alternatively, you can use things like scissors or a guillotine device.
Do you have software available for me to create my artwork?
This is not something we have available now. You can create your own templates and artwork using programmes such as Photoshop, Publisher and Open Office.
Are your products easy to assemble?
All of our products are extremely easy to assemble and all of our acrylic items require hand assembly only.
I need further information on your products, can I contact you?
Of course, please visit our contact us page and a member of our team will assist you.