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Trading Terms & Conditions
The following terms and conditions apply to all transactions on The placing of an order indicates your acceptance of these terms and conditions. These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods, Warranty & Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us, all products we sell and all images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. If you buy goods, it is your responsibility to establish the suitability of the goods for your intended purpose.

Typographical Error
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Product Images & Specifications
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If, however you spot a mistake with an image or product specification please let us know and we will look into this.

Availability of Goods
All products are subject to availability and may be withdrawn at any time. However, it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order, or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again, if you do not wish to proceed with the order, we will arrange for it to be cancelled.

Whilst every reasonable effort shall be made to keep any delivery date, we cannot always guarantee any unforeseen circumstances that may happen with couriers. We shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed we may deliver by instalments due to stock availability.
Delivery of the Goods shall be made to the Customer's address entered at the time of ordering and the Customer shall make all arrangements necessary to take delivery of the goods. Dependent upon the customer delivery destination, we reserve the right to use the most appropriate dispatch method. Many of our products are dispatched via Royal Mail or our chosen courier, and whilst we make every effort to dispatch orders by 2pm the same working day upon cleared payment being received, we have no control over Royal Mail or our courier delivery timescales. We accept no responsibility should our couriers not deliver on time.

Damaged In Transit
As internal damage cannot always be identified on delivery; should any damage be identified on opening the package, must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by, and an arrangement will be made to collect the damaged goods and replacements will be sent.
We cannot accept any claims for damage if the above time scales are not followed.

It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 24 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages, the Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well as any photographs to support. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e., we may require the manufactures’ part codes and a full description of what has been received along with any photographs of the items received. Should there be any extenuating circumstances that has prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision.

We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. Once an order has been dispatched from our warehouse, customers will receive an automated dispatch email notifying them of date of dispatch, delivery service and any tracking information.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

Products Guarantee
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee, this is in addition to the consumers statutory rights.

Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our warehouse. It is the customers responsibility to return the items back to us. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.

See our Delivery & Returns page